We’ve just made clinic–patient communication even simpler. Alpaca now integrates directly with official WhatsApp Business API providers. No Twilio, no extra hoops — just plug it in and start messaging.
Why this matters for clinics
- Fast setup. Connect your WhatsApp account in minutes with your provider credentials.
- All your messages in one place. Send and receive WhatsApp chats right inside Alpaca’s Dialogs section — complete with file sharing, emojis, and full history.
- Multilingual by design. Patients can get messages in English, Russian, Hebrew, and more.
- Total control. Template approvals and statuses sync automatically with WhatsApp, so you always know what’s live and what’s pending.
Build Once, Use Forever: Message Templates
With direct integration comes the power of WhatsApp message templates — pre-approved by Meta, reusable, and ready to scale your patient communication.
What templates unlock for your clinic:
- Reminders that get read. Appointment confirmations, lab results, invoices — straight into your patient’s WhatsApp.
- Marketing that feels natural. Promotions, discounts, and offers delivered in the app patients already check dozens of times a day.
- Personal touch at scale. Dynamic variables like {{patient}}, {{doctor}}, {{service}}, {{datetime}} keep every message human.
- Multi-language support. Templates adapt to the patient’s language of choice.
Write it once, let Alpaca do the rest.
We know staying close to your patients is mission-critical. With Alpaca, you can now reach them directly on WhatsApp — fast, simple, and in their own language.